Pacific Power customers in Mosier, Oregon, have experienced several wildfire-related outages. They have shared the following information to help keep our community informed and provide additional information about resources.
Enhanced Safety Settings
As wildfire season continues, Pacific Power customers may experience additional outages related to enhanced safety settings.
- These settings will de-energize power lines within fractions of a second if they are contacted by debris, wildlife or strong winds. This greatly reduces the likelihood of equipment emitting sparks that could cause a wildfire.
- Since these outages are driven by a physical event, advanced notification is unfortunately not possible.
- Power will remain off until Pacific Power crews are able to visually inspect the line and ensure it’s safe to re-energize.
- Customers on these settings have an increased potential for outages, and these outages may last longer than normal as Pacific Power field crews work to patrol the lines before safely restoring power.
- More information can be found on their website at: PacificPower.net/Settings
Continued improvements
- Pacific Power installed new protective devices this summer to improve system reliability and sectionalize outages, reducing the likelihood that an outage would affect the entire city. The new devices are now operational.
- Pacific Power installed communication equipment that will help to more quickly identify and locate outages, including those associated with proactive fire-prevention power shutoffs. This technology is expected to reduce outage response and restoration times.
- Pacific Power is actively pursuing funding to continue upgrading and improving the electrical system serving Mosier.
Oregon backup electric power rebate
Pacific Power offers eligible Oregon customers of licensed care facilities a rebate of up to $4,000, and customers who are income qualified and who rely on electricity for medical equipment a rebate of up to $1,000, on the purchase of a portable power station, battery, or permanent backup generator to support their readiness and resiliency.
Residential rebate
To be eligible for the residential backup power rebate program, applicants must satisfy the following requirements:
- Must have an active Pacific Power account number as either a customer or tenant of a Pacific Power customer.
- Must be enrolled in Pacific Power’s Medical Certificate program AND the Oregon Low Income Discount (LID) program.
- The product purchased should be listed on the Qualified Product List and must be compliant with all local, state and federal regulatory and environmental requirements for backup electric power.
Customer preparedness
- Have an emergency plan for power outages and other disasters: PacificPower.net/Prepare.
- Update your contact information and communication preferences so we can reach you: PacificPower.net/Account.
- Consider backup power needs for your home and business, particularly if you have medical needs for electricity: PacificPower.net/BackupPower.
- Protect electronics like TVs, computers and appliances with surge protectors: PacificPower.net/Reliability.
If you have additional questions, please contact Pacific Power’s customer service team 24/7 at 1-888-221-7070.